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We take care of you. All across Europe. Mercedes-Benz Mobilo

Mercedes-Benz Mobilo: Services

Services breakdown, minor problems, bumps and scratches, accidents and vandalism workshop visits covered under warranty and goodwill cases, taking more than 2 man-hours [1]
  2 years from first registration, thereafter up to 30 years, from service to service 2 years from first registration, extension of guarantee optionally possible
Travel to and from breakdown location
Technician's travel expenses.
x  
On-site help
Small on-site repairs up to € 150 incl. VAT (additional materials costs for tyres, batteries, keys as well as service fluids and consumables are excluded from the cost absorption)
x  
Towing
Towing to the nearest authorised Mercedes-Benz Service Partner.
x  
Taxi/limousine service/public transportation
Taxi/limousine service/public transportation up to € 65 incl. VAT
x x
Vehicle return service
Vehicle return service within a radius of 50 km of the Mercedes-Benz Service Partner.
  x [2]
Courtesy vehicle
Courtesy vehicle for the duration of the repair, for a maximum of 3 working days. The customary market conditions apply for this benefit (e.g. co-insurance for rental vehicles). Type of vehicle subject to availability. Not covered are other costs such as for service fluids etc.
x x
Air/rail
Alternative to replacement vehicle: we will provide a maximum of € 400.00 incl. VAT for you and those travelling with you for a round trip to enable the journey to continue by air or rail.
x  
Hotel
Accommodation (hotel room incl. breakfast) for the duration of the repair, for a maximum of 3 working days, for yourself and those travelling with you.
x  
Return of vehicle
Vehicle return is with collective transport. Depending on the distance to, and location of breakdown/accident vehicle the span of time required may vary. If your Mercedes-Benz cannot be restored to working order within three working days, we will organise the return of your Mercedes-Benz to your authorised Mercedes-Benz Service partner if you so wish.
x  
Organisational assistance
If necessary, the Mercedes-Benz Customer Center will provide organisational assistance, e.g. by procuring an interpreter or legal assistance.
x  

Mercedes-Benz Mobilo: Coverage area

Albania Italy Poland
Andorra Kosovo Portugal
Belgium Croatia Romania
Bosnia & Herzegovina Latvia Sweden
Bulgaria Liechtenstein Switzerland
Denmark Lithuania Serbia
Germany Luxembourg Slovak Republic
Estonia Malta Slovenia
Finland Macedonia Spain
France Moldova Czech Republic
Gibraltar Monaco Turkey
Greece Montenegro Ukraine
United Kingdom Netherlands Hungary
Ireland Norway Cyprus (North and South Cyprus)
Iceland Austria  

[1] Valid for repairs lasting longer than two hours performed in connection with new vehicle warranty, liability for material defects or as courtesy repairs.

Please contact your authorised Mercedes-Benz service partner in good time so that he can make plans for your mobility while your vehicle is in the workshop.

[2] Alternatively to the other mobility services

[3] not valid for European overseas territories